This course will provide participants with the tools and resources to effectively deal with workplace conflict. Participants will identify the elements that make up a respectful workplace. They will define harassment and bullying and the impact on the workplace and workers. The legal framework, as it pertains to policies and process, that governs harassment in the workplace will be reviewed and preventive measures will be examined. The participants will identify formal and informal recourse routes when dealing with workplace harassment and identify effective strategies for dealing with it.